Privacy Policy

Welcome to the eShaafi privacy policy, where we outline how we collect user data and the reasons behind it, detail our utilization of user information, and provide information on the choices available to you regarding your personal data.

How to contact us?

If you have any questions about this privacy policy, contact our privacy team including our data protection officer by simply sending an email to or calling us at 03111151161

  1. 1.Who can access your information?

    Apart from eShaafi, your data can be accessed by others in the following situations:

    • Partners working for eShaafi

      eShaafi has partners to perform certain services on our behalf. These partners process your data according to eShaafi instructions in order to provide services such as hosting, patient support, advertising, analytics, and fraud prevention.

      • Other companies and public authorities

        • To combat fraud and illegal activity, we may exchange data with other companies and organizations and provide it to public authorities in response to lawful requests

        • We may also disclose your data based on your consent to comply with the law or to protect the rights, property, or safety of us, our patients, doctors and others

    • 2.Information we collect

      • Information you provide us

        • Contact information (such as your name, phone number, residential and email address)

        • Your birthdate, age, gender and occupation

        • Your username and password

        • Previous medical record

        • Profile information (such as a profile picture)

        • Information that you provide when seeking help from our customer service (such as chat logs, contact details e.g., your phone number, and email address if necessary to resolve your request)

        • Personally identifiable information you voluntarily provide when you take a survey, poll, enter a contest, or other promotional purposes

        • Other information you provide us (such as information used to identify a lost account or update your information)

      • Information we automatically collect from you while using our services

        • IP address and device identifiers such as device ID, advertising ID, IMEI, URL through which you accessed our site, which URL you next go to

        • Information about your device (such as device name, operating system, browser information including browser type and the language you prefer)

        • Information we collect using cookies and similar technologies

        • General geolocation information

        • Precise geolocation information (GPS) if you configure your device location settings

        • Patient ID

      • Information we obtain from our partners (Advertisers, Publishers, Billing Partners, Ad Network Providers)

        • Information from billing and distribution partners

        • Information for advertising and analytics purposes so we can provide you with better services

        • Information we collect using cookies and similar technologies

        • Information we obtain from Ad network providers

    • 3.How we use your information

      We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect, and serve our patients. We also use this information to offer you tailored content like giving you more relevant search results. This information is compiled and analyzed on an aggregated basis. Our automated system analyzes your content (including emails) to provide you with personally relevant product features such as customized search results, tailored advertising, and spam and malware detection.

      • 4.Information we share

        We may use your aggregate information for market research to make our services better. We may share your information with our clients, affiliates, charity partners, and third parties for advertising and promotional purposes. Individual answers from you to questions within programs marked as ‘confidential’ may be shared with our affiliates, clients, and business partners but those answers will not be labelled with or linked to your personal information. Your user name, city, profile photo, publicly declared preferences, and some of your activity may be shared with other users. You may also see such information related to other users of the application when logged into the platform. Your personal information will also be shared with companies, organizations, or individuals outside the company if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to

          • Meet any applicable law, regulation, legal process, or enforceable governmental request

          • Enforce applicable Terms of Service, including investigation of potential violations

          • Detect, prevent, or otherwise address fraud, security, or technical issues

          • Protect against harm to the rights, property, safety of the company, our users, or the public as required or permitted by law

      • 5.Why we collect your information?

          • To communicate necessary account and product/service related information from time to time

          • To undertake necessary fraud and money laundering prevention checks and comply with the highest security standards

          • To allow you to receive quality customer care services

          • To undertake necessary fraud and money laundering prevention checks and comply with the highest security standards

          • To comply with applicable laws, rules, and regulations

          • To provide you with information and offers on products and services related to updates, promotions, affiliated or associated service providers, and partners that we believe would be of interest to you

          • If any service requested by you involves a third party, such information is reasonably necessary for us to carry out your service request that may be shared with a third party

      • 6.What type of information we collect

        • Financial Information

          The patients have to choose to provide payment-related financial information to us including (credit card, debit card, bank account details, billing address, etc.). We are committed to keeping all such sensitive data/information safe at all times and ensuring that such data/information is only transacted over secure or approved payment gateways which are digitally encrypted, and provide the highest possible degree of care available under the technology presently in use. In addition, if you desire to pay for bills via our Sites or Services, we may require that you provide to us your financial and billing information, such as billing name and address, credit card number, or bank account information, and if you choose to pay by credit card, credit card information such as type of credit card, name on card, card number, validation number, and expiration date. We may retain any transactional information as long as is necessary to fulfill the purposes specified in this Privacy Policy and for recordkeeping, subject to statutory or regulatory retention requirements and legitimate business needs such as for order tracking and status retrieval purposes. To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the platform and opt-out of any non-essential communications from the company.

          • Medical Information

            "Medical information" is any information, data, or documentation relating to a user's mental or physical condition. It includes but is not limited to oral, written, or digital information concerning a user's mental or physical condition, medical records, dental, disability records, user's compensation and medical leave records, genetic information, and information concerning visits or payments to any health care professional, hospital, emergency room, or other types of short or long-term health care facility. We may share your medical information with third-party "business associates" that perform various activities (for example, billing, transcription services). We may disclose to a member of your family, a relative, a close friend, or any other person you identify, your medical information that directly relates to that person's involvement in your health care or payment for your care. If you are unable to agree or object to such a disclosure, we may disclose such information as necessary if we determine that it is in your best interest based on our professional judgement. We may, if we deem fit, use or disclose medical information to notify or assist in notifying a family member, personal representative, or any other person that is responsible for your care, your location, and general condition. Finally, we may use or disclose your medical information to an authorized public or private entity to assist in disaster relief efforts and to coordinate uses and disclosures to family or other individuals involved in your health care. Furthermore, we may use or disclose your medical information in an emergency treatment situation.

            • Personal Account Information

              Transacting over the internet has inherent risks which can only be avoided by following security practices yourself. That’s why we caution and advise you not to reveal any information to any other person. In case of any suspicious activity to your account or where your account has/may have been compromised, please report it to our customer care team on an immediate basis. Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it unless we have to keep that information for legitimate business or legal purposes. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

            • 7.Correction and upgradation of patient’s information

              You may have certain rights relating to your personal information subject to local data protection law. We aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it unless we have to keep that information for legitimate business or legal purposes. Subject to applicable law, you may obtain a copy of the personal information we maintain about you or you may update or correct inaccuracies in that information by contacting us. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to the information. In addition, if you believe that the personal information we maintain about you is inaccurate subject to applicable law, then you can request us to correct or amend the information or you may do so online by yourself. Alternatively, you may contact the company to correct or update such information by sending an email to In the event you wish to report a breach of this policy, you may contact us on 03111151161 or email us at

              • 8.Transparency and choices

                People have different privacy concerns. Our goal is to be clear about what information we collect so that you can make meaningful choices about how it is used. For example, you can

                  • Review and control certain types of information tied to your account by using platform

                  • View and edit your preferences about the ads shown to you on the platform such as which categories might interest you using ads settings. You can also visit that page to opt-out of certain platform advertising services

                  • You may also set your browser to block all cookies associated with our services to indicate when a cookie is being set by us. However, it is important to remember that many of our services may not function properly if your cookies are disabled

              • 9.Age Limits

                You are not allowed to use our services if you are under the age of 18 and our services are not directed at children under the age of 18

                • 10.Compliance with regulatory authorities

                  We regularly review our compliance with our policy. When we receive any formal written complaints, we contact the person who made the complaint to follow up. We work with the relevant authorities to resolve the complaints on a priority basis.

                  • COPPA (Children Online Privacy Protection Act)

                    COPPA (Children Online Privacy Protection Act)

                    • Copyrights

                      All the images, content, videos, layout, graphics, articles on, and the eShaafi mobile app is the sole property of eShaafi. Therefore the unfair usage, or duplication of such content whether full or partial is prohibited under copyright laws that will apply to any individual or organization who illegally uses such content for their personal or financial benefit. All Rights Reserved.

                      • Data Theft

                        The data present on the eShaafi website and the eShaafi app belongs exclusively to eShaafi and hence is not meant to be unfairly used or collected by third parties. eShaafi reserves the right to take legal action against any individual, party, or organization found to be engaging in the illegal practice of data theft whether on or the mobile app.

                      • 11.Your rights and options

                        You have the right to correct/update your data, object to how we use or share your data, and the right to restrict how we use or share your data.

                        • 12.Account Deletion

                          You can delete your main as well as other profiles anytime. To do this select profile you want to delete click on the three dot menu at upper right corner and select delete or email us at All data including medical records, appointment history, e-prescription and personal details will be deleted. If main profile is deleted all other profiles will also be deleted.

                          • 13.Account Retention

                            You can login to eShaafi application again using the same credentials, but since the data was deleted you will login as new user and won’t be able to access old data.

                            • 14.Changes in privacy policy

                              Our policy is incorporated into the Terms and Conditions of the platform and is subject to change from time to time without any prior notice. In case of any significant changes, we may intimate you of a prominent notification that will appear on the platform. We will also keep our prior version of the privacy policy in an archive for your review. It is strongly recommended that you periodically review our policy as posted on the platform. You may “opt-out” from receiving communications from us and/or sharing your personal information with us at any time. Note: We will not ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or phone, please do not respond/divulge any sensitive data or information and forward the information to for necessary action.